Shipping Policy

Effective Date: 01 January 2026
Last Updated: 01 January 2026

1. Introduction

This Shipping Policy explains how TheMiniGalerie (“we,” “us,” “our”) ships orders placed through our website https://theminigalerie.com/ (the “Site”). By placing an order with us, you agree to the terms set out in this Shipping Policy.

This policy should be read together with our Terms and Conditions, Privacy Policy, Cancellation, Exchange, Return & Refund Policy, and Warranty Policy.

Our Details:

• Business Name: TheMiniGalerie
• Website: https://theminigalerie.com/
• Contact Email: help@theminigalerie.com

 

2. Shipping Locations

2.1. Domestic Shipping (Singapore)

We ship to all addresses within Singapore, including:

• Residential addresses
• Commercial and business addresses
• Post office boxes (where applicable)

2.2. International Shipping

We ship to select international destinations worldwide. International shipping availability may vary depending on:

• Product type and size
• Destination country restrictions
• Import/export regulations
• Customs and duty requirements
• Courier service availability

Some countries or territories may not be available for shipping due to legal, logistical, or operational restrictions. If your location is not available during checkout, we are unable to ship to that address at this time.

Please Note: International shipments may be subject to customs duties, taxes, and import fees imposed by your country’s customs authorities. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We have no control over these charges and cannot predict their amount.

 

3. Processing Time

3.1. Order Processing

Once your order is confirmed and payment is received, we will begin processing your order. Our standard processing time is:

1 business day (Monday to Friday, excluding Singapore public holidays)

During this time, we:

• Verify payment
• Check product availability
• Pick, pack, and prepare your order for shipment
• Generate shipping labels and tracking information

3.2. Order Cut-Off Times

Orders placed before 1:00 PM SGT on business days will typically be processed the same day. Orders placed after this time or on weekends/public holidays will be processed on the next business day.

3.3. Delays in Processing

Processing times may be longer during:

• Peak shopping periods (sales events, holidays, etc.)
• High-volume order periods
• Product restocking delays
• Unforeseen circumstances

If we anticipate significant delays in processing your order, we will notify you by email as soon as possible.

 

4. Shipping Methods and Delivery Times

4.1. Domestic Shipping (Singapore)

Estimated Delivery Time: 3-5 business days (after 1 business day processing)

Courier Partners:

• SingPost
• Grab Express
• Other local courier services

Total Timeline: Approximately 4-6 business days from order confirmation to delivery (1 day processing + 3-5 days shipping)

4.2. International Shipping

Estimated Delivery Time: 7-21 business days (after 1 business day processing, varies by destination country)

Courier Partners:

• FedEx
• UPS
• Other international courier services as applicable

Total Timeline: Approximately 8-22 business days from order confirmation to delivery (1 day processing + 7-21 days shipping)

International delivery times vary significantly based on:

• Destination country and city
• Customs clearance procedures
• Local courier delivery schedules
• Import processing requirements

Remote or rural areas may require additional delivery time beyond our standard estimates.

4.3. Important Notes About Delivery Times

• All delivery times are estimates only and are not guaranteed
• Delivery times are calculated in business days (Monday to Friday, excluding public holidays)
• Actual delivery times may vary due to factors beyond our control (see Section 7)
• Delivery times do not include customs clearance time for international shipments

 

5. Shipping Costs

5.1. Calculation of Shipping Costs

Shipping costs are calculated at checkout based on:

• Your delivery address (domestic vs. international, specific country/region)
• Total weight and dimensions of your order
• Selected shipping method (if multiple options are available)
• Current courier rates

5.2. Display of Shipping Costs

You will see the exact shipping cost before completing your purchase. The shipping cost displayed at checkout is the final amount you will be charged for shipping.

5.3. Free Shipping Promotions

We may occasionally offer free shipping promotions for:

• Orders above a certain value threshold
• Specific products or categories
• Special promotional periods

Terms and conditions for free shipping offers will be clearly stated during checkout or in promotional materials. Standard shipping terms apply unless otherwise specified.

5.4. Taxes and Duties (International Orders)

Our shipping costs do NOT include:

• Customs duties
• Import taxes
• Brokerage fees
• Any other charges imposed by your country’s customs or tax authorities

You (the recipient) are responsible for all such charges. Please check with your local customs office if you have questions about potential charges for your order.

 

6. Tracking Your Order

6.1. Tracking Information

Once your order has been dispatched, we will send you a shipping confirmation email containing:

• Order number
• Tracking number(s)
• Courier service provider
• Link to track your shipment (where available)

6.2. How to Track

You can track your order by:

• Clicking the tracking link in your shipping confirmation email
• Visiting the courier’s website and entering your tracking number
• Contacting us at help@theminigalerie.com if you need assistance

6.3. Tracking Updates

Tracking information may take:

• 12-24 hours to become active after your order is dispatched
• 24-48 hours for international shipments to show movement

If your tracking information has not updated after this time, please contact us.

6.4. Tracking for International Orders

International tracking may be limited once your package leaves Singapore and enters your country’s postal or courier system. Some countries may only provide limited tracking updates. This is beyond our control and depends on local courier infrastructure.

 

7. Delivery

7.1. Delivery Address

You are responsible for providing:

• A complete and accurate delivery address
• A valid contact phone number (if required by the courier)
• Any necessary delivery instructions (unit number, building access codes, etc.)

We are not responsible for:

• Delivery delays or failed deliveries due to incorrect or incomplete address information
• Additional costs incurred for redelivery or address corrections

Please double-check your delivery address before completing your order.

7.2. Delivery Attempts

Domestic Deliveries (Singapore):

• Couriers will typically attempt delivery 1-2 times
• If no one is available to receive the package, the courier may:
  • Leave a notification card with instructions
  • Arrange a redelivery attempt
  • Hold the package at a local depot for collection

International Deliveries:

• Delivery procedures vary by country and courier
• You may need to arrange customs clearance or pick-up from a local facility
• Some countries require the recipient to pay duties before the courier will attempt delivery

7.3. Signature Requirements

Depending on the courier and shipment value, a signature may be required upon delivery. If you will not be available to sign, you may:

• Authorize someone else to sign on your behalf
• Request the courier to leave the package in a safe location (at your own risk)
• Arrange to collect the package from a courier depot

7.4. Failed Deliveries

If a delivery fails due to:

• Incorrect or incomplete address provided by you
• No one available to receive the package after multiple attempts
• Refusal of delivery

We will contact you to arrange redelivery. You may be charged additional shipping fees for redelivery attempts.

If the package is returned to us, we will notify you. You may:

• Arrange reshipping at your expense
• Request a refund in accordance with our Cancellation, Exchange, Return & Refund Policy (restocking fees or return shipping costs may apply)

7.5. Safe Place Delivery

If you request the courier to leave your package in a “safe place” without signature:

• You assume all risk of loss, theft, or damage after the courier has delivered to that location
• We cannot be held responsible for packages left unattended at your request

7.6. Inspection Upon Delivery

We strongly recommend that you:

• Inspect your package for visible damage upon delivery
• Note any damage on the courier’s delivery receipt (if possible)
• Open and inspect the contents as soon as possible

If you discover damage, please contact us immediately at help@theminigalerie.com with photos of:

• The damaged packaging
• The damaged product(s)
• Any courier labels or documentation

This will help us file a claim with the courier and resolve the issue quickly.

 

8. Delays and Issues

8.1. Possible Causes of Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

General Delays:

• Weather events, natural disasters, or acts of God
• Public holidays (in Singapore or destination country)
• Strikes, labor disputes, or industrial action
• Customs inspections or clearance delays (international orders)
• High shipping volumes during peak periods
• Pandemic-related restrictions or capacity issues
• Courier operational issues or network delays

Address-Related Delays:

• Incomplete or incorrect address information
• Restricted delivery areas or access issues
• Recipient not available for delivery

8.2. Our Responsibility

We are not liable for delivery delays caused by:

• Third-party couriers
• Customs authorities
• Force majeure events
• Circumstances beyond our reasonable control

However, we will:

• Use reasonable efforts to select reliable courier partners
• Assist you in tracking and locating delayed shipments
• Work with couriers to resolve delivery issues

8.3. What to Do if Your Order is Delayed

If your order has not arrived within the estimated delivery timeframe:

1. Check your tracking information for the latest status
2. Allow an additional 2-3 business days for potential delays (5-7 days for international orders)
3. If your order still has not arrived, contact us at help@theminigalerie.com with:
   • Your order number
   • Tracking number
   • Delivery address

We will investigate and work with the courier to locate your package.

 

9. Lost or Damaged Shipments

9.1. Lost Packages

If your package is confirmed lost by the courier:

1. We will file a claim with the courier service
2. Once the claim is approved, we will either:
   • Reship your order at no additional cost (if products are in stock), or
   • Issue a full refund (if products are out of stock or you prefer a refund)

Please allow up to 30 business days for the courier’s investigation process.

Domestic Orders (Singapore): Most lost package claims are resolved within 7-10 business days.

International Orders: Lost package claims may take 14-30 business days depending on the destination country and courier procedures.

9.2. Damaged Packages

If your package arrives damaged:

1. Do not refuse the delivery – Accept the package and note the damage with the courier if possible

2. Contact us immediately at help@theminigalerie.com within 3 days of delivery with:

   • Photos of the damaged packaging
   • Photos of the damaged product(s)
   • Your order number and tracking number

3. We will review your claim and, if approved, either:

   • Send a replacement at no cost to you, or
   • Issue a full refund

You may be asked to return the damaged product (we will provide a prepaid return label if required).

9.3. Courier’s Liability

Couriers typically have limited liability for lost or damaged packages, often capped at a certain value. For high-value orders, we may purchase additional insurance to protect your shipment. However, we cannot guarantee full coverage for all situations.

 

10. Undeliverable Shipments

10.1. Returned Shipments

A shipment may be returned to us if:

• The address is incorrect or incomplete
• The recipient refused delivery
• Customs clearance was not completed (international orders)
• The package could not be delivered after multiple attempts
• Import restrictions prevent delivery

10.2. Refunds for Returned Shipments

If a shipment is returned to us due to:

• Your error (incorrect address, refused delivery, failure to pay customs duties):
  • We will contact you to arrange reshipment at your expense, or
  • We will issue a refund minus original shipping costs and any return shipping fees charged by the courier
• Our error (incorrect address on our end, product issue):
  • We will reship at no cost or issue a full refund including shipping costs

10.3. Unclaimed Packages

If you do not respond to our attempts to contact you about a returned package within 14 days, we reserve the right to:

• Dispose of or resell the products
• Issue a partial refund (minus shipping costs and any restocking fees)

 

11. Customs, Duties, and Taxes (International Orders)

11.1. Your Responsibility

When ordering internationally, you (the recipient) are the importer of record and are responsible for:

• All customs duties, import taxes, and brokerage fees
• Providing accurate customs information if requested
• Complying with your country’s import regulations
• Paying any fees required for customs clearance

11.2. Customs Declarations

We will declare the accurate product value and description on all customs forms as required by law. We cannot mark packages as “gifts” or undervalue items to help you avoid customs charges, as this is illegal and may result in:

• Seizure or destruction of your package
• Fines or penalties imposed on you or us
• Delays in delivery

11.3. Refused or Abandoned Packages

If you refuse to pay customs duties or abandon your package at customs:

• The package will be returned to us (if the courier allows)
• You will be responsible for return shipping costs
• We may issue a refund minus all shipping costs incurred

We strongly recommend checking your country’s customs regulations and potential duty rates before placing an international order.

11.4. Restricted or Prohibited Items

Some products may be restricted or prohibited in certain countries. It is your responsibility to ensure that:

• The products you order can legally be imported into your country
• You comply with all local laws and regulations

We are not responsible for packages seized by customs due to import restrictions. No refund will be issued if your package is seized or destroyed by customs authorities.

 

12. Multiple Items or Split Shipments

12.1. Split Shipments

If you order multiple items, they may be shipped:

• Together in one package, or
• Separately in multiple packages